General Terms & Conditions Sfæ Studio
Last updated: July 13, 2026
1. Identification of the Seller
Sfæ Studio (hereinafter “Seller”)
- Legal Form: VVZRL – Maatschap
- Registered Office: Cleemputtehof 10, 9070 Heusden (Destelbergen), Belgium
- Company Number (VAT): BE1023.757.992
- Email: [email protected]
- Phone: +32 456 18 31 04
2. Applicability
These general terms and conditions apply, barring written agreement to the contrary, to every offer from the Seller and to every distance agreement concluded between the Seller and the Customer via the website. By placing an order, the Customer unconditionally accepts these terms.
3. The Offer and Order
The artworks are described and depicted as accurately as possible. As these are art objects, small colour deviations or unique differences in texture may occur; these do not constitute a lack of conformity. The agreement is concluded when the Customer receives a confirmation email from the Seller.
The Seller endeavors to respect the given delivery periods. Delivery takes place within the period stated in the offer, on the product page, or in the order confirmation. For made-to-order works this period may amount to several months; it is stated when the order is placed. If no period was stated, delivery to consumers takes place within 30 days. If the Seller fails to deliver within the applicable period, a consumer may grant the Seller a reasonable additional period; if delivery still does not take place, the consumer may dissolve the agreement and any amounts already paid will be refunded.
Business customers cannot claim compensation or dissolution of the contract for late delivery.
If the agreed payment terms are not respected by the Customer, the stated delivery periods cease to be binding.
4. Prices and Payment
All prices are expressed in Euro and include VAT, unless otherwise stated. Shipping costs are clearly communicated before completing the purchase.
Consumer orders are paid in advance (online at checkout, or before production starts for made-to-order works).
Invoices to business customers must be paid within 14 days of the invoice date.
Late payment (business customers): in the event of non-payment by the due date, default interest of 1.5% per month is due automatically and without notice of default, and the invoice amount is increased by a fixed compensation of 15% (minimum €125) for administration costs.
Late payment (consumers): if, exceptionally, a consumer owes an outstanding amount, Book XIX of the Code of Economic Law applies: a first reminder is free of charge, payment is due within 14 calendar days of that reminder, and only thereafter may statutory default interest and the legally capped fixed compensation be charged.
5. Delivery and Retention of Title
Delivery takes place in accordance with Article 3. The delivered goods remain the exclusive property of Sfae Studio until full payment of the principal amount, interest, and costs. The risk of loss or damage passes to the Customer upon delivery.
6. Right of Withdrawal (Consumers)
You may withdraw from a distance purchase (e.g. via the webshop or by e-mail) within 14 calendar days after you (or a third party designated by you, other than the carrier) take physical possession of the goods, without giving a reason. Notify us with an unambiguous statement, e.g. an email to [email protected]; you may use the model form below but are not obliged to. Return the goods within 14 days of your notice, at your own cost and in their original state; you are liable for any loss of value resulting from handling beyond what was necessary to assess the item. We refund all payments, including standard delivery costs, within 14 days of your notice, via the original payment method; we may withhold the refund until we have received the goods back or you provide proof of having sent them. Made-to-order works or works created to the Customer’s specifications are excluded from the right of withdrawal (art. VI.53, 3° of the Code of Economic Law).
Model withdrawal form (complete and return only if you wish to withdraw): To Sfæ Studio, Cleemputtehof 10, 9070 Heusden, Belgium or [email protected]: I/we hereby give notice that I/we withdraw from the purchase of [goods], ordered on [date] / received on [date]. Name, address, date, signature (only if submitted on paper).
7. Legal Guarantee (Consumers)
Consumers enjoy the statutory guarantee of conformity of two years from delivery for all goods purchased from the Seller. Defects that appear during this period are presumed to have existed at the time of delivery, unless this presumption is incompatible with the nature of the goods or of the defect. The characteristics inherent to handmade art objects described in Article 3 do not constitute a lack of conformity. To invoke the guarantee, contact the Seller at [email protected]. The guarantee does not cover damage resulting from normal wear, misuse or inadequate maintenance. This guarantee does not affect the consumer’s other statutory rights.
8. Intellectual Property and Use
All designs, images, digital components, and physical artwork remain the intellectual property of Sfae Studio. Purchasing an item does not constitute a transfer of copyright. The customer is prohibited from reproducing or commercially exploiting the work without prior written permission. Sfae Studio reserves the right to use images of the work for its own promotional purposes.
9. Rental and Loan
Works and installations may also be made available for rent or on temporary loan. Such arrangements are governed by the specific written agreement or offer, which prevails over these terms. Unless agreed otherwise: the work remains the property of Sfae Studio at all times; the Customer handles the work with care and follows the Seller’s instructions for installation, use and maintenance; and the Customer is liable for loss of or damage to the work from receipt until return, normal wear and tear excepted. Articles 6 and 7 apply to purchases only.
10. Liability
Liability is limited to the amount invoiced for the relevant service. The Seller is not liable for indirect damage, transport damage, loss of profit, loss of data, or damage caused by the Customer’s improper use of the goods.
This limitation does not apply in cases of intent or gross negligence on the part of the Seller or its agents, death or personal injury, loss or damage occurring before delivery to a consumer, or the consumer’s statutory rights (including Articles 6 and 7).
11. Privacy and Data Protection
The Seller processes personal data in accordance with the General Data Protection Regulation (GDPR). For more information, please refer to our Privacy Policy.
12. Disputes and Applicable Law
Complaints can be sent to [email protected] and will be answered as quickly as possible. For business customers, any complaint must reach the Seller in writing within 10 days of the invoice date, and disputes are submitted exclusively to the competent courts of Ghent. For consumers, the competent court is determined by the Belgian Judicial Code; consumers may also submit a dispute to the Consumer Mediation Service (Consumentenombudsdienst: consumentenombudsdienst.be).
This agreement is governed by Belgian law, without prejudice to mandatory consumer protections of the consumer’s country of residence.